Sunday, September 20, 2009
BizCafe Week 3
This week I decided to open on weekends. I figured that would up my customer satisfaction, as well as my profit and number of cups sold. I kept my same hours from 7 AM to 10 PM, and hired an additional server. I kept everything else the same. Customer satisfaction rose to 62.5 percent! next week, I will most likely keep doing what I am doing.
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