I wanted to tweak around some of my decisions, to see if it would improve my revenue and customer satisfaction. I increased my marketing but adding radio ads to the current general awareness ads in the newspapers. I increased my managers weekly salary by $50 and my servers salaries to $9 per hour. Also, bought 60 pounds of coffee instead of 50.
After I advanced the simulation, I realized it did not go as I expected. I replayed my period and next time, I plan to reduce my managers salaries to $625-650. Also, I plan to drop my newspaper advertising and pick up 2 advertisements a day on the radio.
My customer satisfaction did not rise but my revenue did. Success!
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